Zepto Payments AU incident

Degraded Performance affecting PayId registration

Minor Resolved View vendor source →

Zepto Payments AU experienced a minor incident on June 30, 2023 affecting Australia [API], lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2023, 07:29 AM UTC
Resolved
Jun 30, 2023, 10:30 AM UTC
Duration
3h
Detected by Pingoru
Jun 30, 2023, 07:29 AM UTC

Affected components

Australia [API]

Update timeline

  1. identified Jun 30, 2023, 07:29 AM UTC

    We are seeing reports of degraded performance affecting PayID maintenance and account registrations. Zepto is working internally on fixing the issue. Further updates will be provided on this page as soon as possible.

  2. identified Jun 30, 2023, 08:31 AM UTC

    The team is working on clearing the backlog. Further updates will be provided in an hour's time.

  3. monitoring Jun 30, 2023, 10:00 AM UTC

    The team has deployed a fix, and the new payId registrations will flow through with minor delays. The next update will be provided once the backlog clears.

  4. resolved Jun 30, 2023, 10:30 AM UTC

    This issue has now been resolved. A PIR will be distributed by [email protected] to the affected merchants.