Zepto Payments AU incident

Incident Awareness Update from Zepto

Minor Resolved View vendor source →

Zepto Payments AU experienced a minor incident on November 30, 2023 affecting NPP Transactions [Outbound], lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2023, 07:14 PM UTC
Resolved
Nov 30, 2023, 08:23 PM UTC
Duration
1h 9m
Detected by Pingoru
Nov 30, 2023, 07:14 PM UTC

Affected components

NPP Transactions [Outbound]

Update timeline

  1. identified Nov 30, 2023, 07:14 PM UTC

    We have identified that the degraded performance is affecting intermittent NPP Outbound Payments in our Production environment. We are continuing to investigate, an update will be provided here in an hours time.

  2. monitoring Nov 30, 2023, 08:14 PM UTC

    A fix has been implemented and we are monitoring the results. New payments are processing as expected. We have a small backlog of pending transactions that we will monitor and provide updates on until resolution.

  3. resolved Nov 30, 2023, 08:23 PM UTC

    Our transaction backlog has been cleared and this incident has been resolved. A PIR will be distributed by [email protected] within 2 business days. Again, we thank you for your patience and apologise for the delays experienced by those affected.