Zepto Payments AU incident

[NPP/PayTo OFI Participant] Impact to NPP Inbound, Outbound real-time payments and Payment Initiation 16/12/2023

Minor Resolved View vendor source →

Zepto Payments AU experienced a minor incident on December 16, 2023 affecting NPP Transactions [Outbound] and Payment Initiation [PayTo] and 1 more component, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2023, 04:41 AM UTC
Resolved
Dec 16, 2023, 06:59 AM UTC
Duration
2h 18m
Detected by Pingoru
Dec 16, 2023, 04:41 AM UTC

Affected components

NPP Transactions [Outbound]Payment Initiation [PayTo]NPP Transactions [Inbound]

Update timeline

  1. identified Dec 16, 2023, 04:41 AM UTC

    We have been advised that a singular NPP/PayTo OFI Participant will be self-suspending as they are experiencing a technical difficulty. Requests to this OFI will be rejected. Incident Start: 16/12/2023 01:35 pm (Sydney Time) Self-Suspension: 03:15 pm (Sydney Time) Affected: Inbound Payments & Outbound Payments and Payment Initiation Further updates will be provided on this page within an hour's time. Affected Region: AU

  2. monitoring Dec 16, 2023, 05:43 AM UTC

    We are still experiencing degraded performance affecting some NPP payments to one OFI. Our financial institution is working with the affected OFI to resolve the affected transactions. Incident Start: 16/12/2023 01:35 pm (Sydney Time) Self-Suspension: 03:15 pm (Sydney Time) Affected: Inbound Payments & Outbound Payments and Payment Initiation Further updates will be provided on this page within an hour's time.

  3. resolved Dec 16, 2023, 06:59 AM UTC

    This incident has been resolved. Incident Start: 16/12/2023 01:35 pm (Sydney Time) Self-Suspension: 03:15 pm (Sydney Time) Reinstatement: ~04:09 pm (Sydney Time) Resolution: 05:59 pm (Sydney Time) Please contact our Support Team for any enquiries.