Zepto Payments AU incident

Impact to real-time payments (NPP)

Minor Resolved View vendor source →

Zepto Payments AU experienced a minor incident on January 11, 2024 affecting NPP Transactions [Outbound], lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2024, 08:02 AM UTC
Resolved
Jan 11, 2024, 09:32 AM UTC
Duration
1h 30m
Detected by Pingoru
Jan 11, 2024, 08:02 AM UTC

Affected components

NPP Transactions [Outbound]

Update timeline

  1. investigating Jan 11, 2024, 08:02 AM UTC

    We have identified degraded performance affecting our real-time payments (NPP). Zepto is working internally and with any applicable external parties on identifying the root cause. Further updates will be provided on this page within an hour’s time. Affected Region: (AU)

  2. investigating Jan 11, 2024, 09:01 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 11, 2024, 09:32 AM UTC

    This incident has been resolved. Thank you for your patience and understanding. A PIR will be distributed by [email protected] within two business days. Please contact our Support Team for any enquiries.