Zepto Payments AU incident

Incident Awareness Update from Zepto

Minor Resolved View vendor source →

Zepto Payments AU experienced a minor incident on September 30, 2024 affecting NPP Transactions [Outbound] and NPP Transactions [Inbound], lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2024, 05:57 AM UTC
Resolved
Sep 30, 2024, 08:30 AM UTC
Duration
2h 32m
Detected by Pingoru
Sep 30, 2024, 05:57 AM UTC

Affected components

NPP Transactions [Outbound]NPP Transactions [Inbound]

Update timeline

  1. investigating Sep 30, 2024, 05:57 AM UTC

    We have noticed degraded performance affecting some NPP transactions. We are investigating as a priority and will provide further updates shortly.

  2. investigating Sep 30, 2024, 07:00 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 30, 2024, 07:37 AM UTC

    Thanks for your patience while the team continues to work through this incident. We continue to accept new transactions, however we are still experiencing intermittent issues with some NPP payments being stuck in the 'processing' state. Further updates will be provided shortly.

  4. investigating Sep 30, 2024, 08:29 AM UTC

    This incident has been resolved. Thank you for your patience and understanding. A PIR will be distributed by [email protected] in the coming days. Please contact our Support Team for any enquiries.

  5. investigating Sep 30, 2024, 08:29 AM UTC

    This incident has been resolved. Thank you for your patience and understanding. A PIR will be distributed by [email protected] in the coming days. Please contact our Support Team for any enquiries.

  6. resolved Sep 30, 2024, 08:30 AM UTC

    This incident has been resolved.