Zenscrape incident

Delay in ticket creation using custom mailbox

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on October 12, 2021 affecting Incoming email, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2021, 07:05 AM UTC
Resolved
Oct 12, 2021, 11:20 AM UTC
Duration
4h 15m
Detected by Pingoru
Oct 12, 2021, 07:05 AM UTC

Affected components

Incoming email

Update timeline

  1. investigating Oct 12, 2021, 07:05 AM UTC

    Few customers using Custom mailbox will be experiencing some delays in email to ticket conversion. Our best minds are working on it right now and we will keep you posted with timely updates.

  2. investigating Oct 12, 2021, 09:00 AM UTC

    Our team is still working on the issue, we’ll keep the page updated on further updates.

  3. investigating Oct 12, 2021, 10:15 AM UTC

    Our Engineering team is still investigating the issue. Updates to follow.

  4. resolved Oct 12, 2021, 11:20 AM UTC

    The email to ticket conversion issue is resolved now. We are closely monitoring the services so do reach out to us at [email protected] if you are experiencing any issues.