Zenscrape experienced a major incident on January 31, 2022 affecting Incoming email and Outgoing email and 1 more component, lasting 5h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 31, 2022, 08:45 AM UTC
We are experiencing some delays in email to ticket conversion. Our best minds are working on it right now and we will keep you posted with timely updates. Don’t worry, all emails received during this period will be converted to tickets once the issue is resolved.
- investigating Jan 31, 2022, 09:55 AM UTC
Our engineers are working on fixing the issue. We will update you as soon as more information is available.
- investigating Jan 31, 2022, 10:50 AM UTC
Our team is working on fixing this issue. Thanks a lot for your patience
- investigating Jan 31, 2022, 12:25 PM UTC
Our engineers are still working on fixing this issue on utmost priority. Updates to follow
- resolved Jan 31, 2022, 01:51 PM UTC
Ticket creation is now back to normal. All emails will now be converted as tickets without any further delay. This also includes tickets that were delayed during the outage