Zenscrape experienced a major incident on April 14, 2022 affecting Authentication, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2022, 12:10 PM UTC
Users will be experiencing trouble logging into Freshservice using Freshworks Login due to some performance issues. Our best minds are working on it right now and we will keep you posted with timely updates
- investigating Apr 14, 2022, 12:56 PM UTC
Users will be experiencing trouble logging into Freshservice using Freshworks Login due to some performance issues. Our best minds are working on it right now and we will keep you posted with timely updates.
- investigating Apr 14, 2022, 01:16 PM UTC
Current status: team identified the root cause and took corrective action This helped restoring the traffic (around 5:55PM IST) However, we are seeing another problem, which is causing the core service to go down repeatedly after few mins of proper run Team is on the call root causing the secondary issue and working on mitigation
- resolved Apr 14, 2022, 01:28 PM UTC
The issue has been resolved and you can access your service desk now. We are closely monitoring the services so do reach out to us at [email protected] if you are experiencing any issues.