Zenscrape incident
Issue with ticket field suggester and loading ticket properties
Zenscrape experienced a minor incident on June 16, 2022 affecting Tickets and Tickets and 1 more component, lasting 21h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2022, 06:30 PM UTC
Customers will be experiencing delays loading properties of tickets module and suggestion for ticket field won't load for few users. It is identified that machine learning jobs processing failed. Our team is working on it right now and we will keep you posted with timely updates.
- investigating Jun 17, 2022, 08:43 AM UTC
We have disabled the machine learning for ticket property suggestion and properties should render now. Our engineers are working on an immediate fix to enable machine learning for suggestor and will keep you posted on further updates
- investigating Jun 17, 2022, 10:10 AM UTC
Our team has identified the resolution for the issue with machine learning and they're working on deploying the fix currently. More updates to follow.
- investigating Jun 17, 2022, 11:38 AM UTC
We have started the deployment and expected to be complete in the next 2 hours. We'll keep the page updated once the global deployment is complete
- resolved Jun 17, 2022, 04:00 PM UTC
Our developers have confirmed the issue with machine learning for ticket suggestions has been fixed. We are closely monitoring the services and please do reach out to [email protected] if you are facing any issues.