Zenscrape incident
Microsoft Office 365 Outage - Unable to establish connection
Zenscrape experienced a minor incident on June 21, 2022 affecting Incoming email and Incoming email, lasting 16h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2022, 09:45 AM UTC
We are currently facing issues with custom IMAP resulting in delays in email to ticket conversion. Our engineers are working on it right now and we will keep you posted with timely updates
- investigating Jun 21, 2022, 11:18 AM UTC
Our developers have confirmed that this is due to Microsoft office 365 and we have raised it internally with them and Microsoft has acknowledged the same. We will keep this thread posted on further updates
- investigating Jun 21, 2022, 11:19 AM UTC
Please follow this for further updates: https://portal.office.com/servicestatus
- investigating Jun 21, 2022, 02:43 PM UTC
The mail issue has been getting restored with Microsoft office 365. We are closely coordinating with the service provider to fix the issue.
- investigating Jun 21, 2022, 04:46 PM UTC
Our engineering team is closely working with Microsoft office 365 to restore all services back to normal. More update to follow
- investigating Jun 21, 2022, 08:30 PM UTC
Our engineering team is closely working with Microsoft office 365 to restore all services back to normal. More updates to follow.
- investigating Jun 22, 2022, 01:15 AM UTC
Our engineering team is closely working with Microsoft office 365 to restore all services back to normal. More updates to follow.
- resolved Jun 22, 2022, 02:40 AM UTC
The mail issue has been fixed and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems. Thanks for holding on with us