Zenscrape incident

User search is not working as expected

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on April 19, 2023 affecting Search, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2023, 06:15 AM UTC
Resolved
Apr 19, 2023, 08:40 AM UTC
Duration
2h 25m
Detected by Pingoru
Apr 19, 2023, 06:15 AM UTC

Affected components

Search

Update timeline

  1. investigating Apr 19, 2023, 06:15 AM UTC

    We are currently experiencing an issue with searching for user emails when creating/updating an entity in Freshservice

  2. resolved Apr 19, 2023, 08:40 AM UTC

    We have resolved the issue with User search. We appreciate your patience while we ironed things out!