Zenscrape experienced a major incident on June 20, 2023 affecting Freshcaller and Freshcaller and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
FreshcallerFreshcallerFreshcallerFreshcaller
Update timeline
- investigating Jun 20, 2023, 03:20 PM UTC
Our telephony provider has been facing service degradation and investigating dequeue calls drop issues. Customers may experience calls dropped very shortly after connecting. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 20, 2023, 05:20 PM UTC
Our telephony provider has provided a fix and we are seeing the systems recovering. We are continuing to have this closely monitored.
- resolved Jun 20, 2023, 06:15 PM UTC
Call drops and failures are operating normally issue got fixed and resolved.