Zenscrape incident

Performance Degradation in Freshservice

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on June 15, 2026 affecting Dashboard and Analytics and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 01:51 PM UTC
Resolved
Jun 15, 2026, 03:01 PM UTC
Duration
1h 10m
Detected by Pingoru
Jun 15, 2026, 01:51 PM UTC

Affected components

DashboardAnalyticsTicketsIn-App NotificationsSearchWorkflowActivities & Audit log

Update timeline

  1. investigating Jun 15, 2026, 01:51 PM UTC

    We are currently investigating reports of performance degradation. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.

  2. resolved Jun 15, 2026, 03:01 PM UTC

    We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this.