Zenegy experienced a major incident on January 28, 2025 affecting Payroll - 3. part, lasting 2d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2025, 06:40 AM UTC
Vi oplever at nogle medarbejdere mangler deres seneste skattekort. Vi er i dialog med Skat og arbejder på at løse udfordringen. Du kan ændre en medarbejders trækprocent og fradrag direkte i lønkørslen. Se hvordan her: https://help.zenegy.com/da/articles/649-aendring-af-en-medarbejders-skatteoplysninger-i-lonkorslen We are currently experiencing som employees missing their most recent tax cards. We are in contact with Skat and working on a resolution. You can always edit an employee's tax and deduction in the payroll run. You can see how here: https://help.zenegy.com/en/articles/649-how-to-change-an-employee-s-tax-details-in-the-payroll-run
- investigating Jan 29, 2025, 06:45 AM UTC
Vi oplever stadig at nogle medarbejdere mangler deres seneste skattekort. Vi er i dialog med Skat og arbejder på at løse udfordringen. Du kan følge Skats status her: https://info.skat.dk/data.aspx?oid=2437964&x=read Du kan ændre en medarbejders trækprocent og fradrag direkte i lønkørslen. Se hvordan her: https://help.zenegy.com/da/articles/649-aendring-af-en-medarbejders-skatteoplysninger-i-lonkorslen We are still experiencing some employees missing their most recent tax cards. We are in contact with Skat and working on a resolution. You can find Skat's status here: https://info.skat.dk/data.aspx?oid=2437964&x=read You can always edit an employee's tax and deduction in the payroll run. You can see how here: https://help.zenegy.com/en/articles/649-how-to-change-an-employee-s-tax-details-in-the-payroll-run
- resolved Jan 30, 2025, 03:17 PM UTC
Vi modtager igen svar fra Skat. We are receiving responses from Skat again.