Zenegy incident

Manglende lønsedler i e-Boks / Missing payslips in e-Boks

Minor Resolved View vendor source →

Zenegy experienced a minor incident on April 1, 2025 affecting Payroll - Web and Payroll - 3. part, lasting 6h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 08:26 AM UTC
Resolved
Apr 01, 2025, 02:50 PM UTC
Duration
6h 24m
Detected by Pingoru
Apr 01, 2025, 08:26 AM UTC

Affected components

Payroll - WebPayroll - 3. part

Update timeline

  1. identified Apr 01, 2025, 08:26 AM UTC

    Nogle medarbejdere oplever, at de mangler deres lønseddel i e-Boks. Dette skyldes en fejl i vores kommunikation med e-Boks. VIGTIGT: Lønsedlerne sendes og medarbejderne vil kunne se dem i deres e-Boks snarest. Husk at medarbejderne altid kan logge ind i Zenegy og se deres lønseddel. Her er den tilgængelig allerede nu. -- Some employees are missing their payslip in e-Boks. This is due to en error in our communication with e-Boks. Important: Payslips are being send and employees will be able to see them in their e-Boks soon. Remember that employees can always sign into Zenegy and see their payslips. In Zenegy the payslip will be available right now.

  2. resolved Apr 01, 2025, 02:50 PM UTC

    This incident has been resolved.