Zenegy incident
Længere svartider hos Skat / Longer processing times to Skat
Zenegy experienced a major incident on January 29, 2025 affecting Payroll - 3. part, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2025, 06:48 AM UTC
Vi oplever stadig længere svartider hos Skat, der betyder at nogle lønkørsler afventer at blive gennemført i Zenegy. Vi er i dialog med Skat og vil fortsat opdatere løbende, som vi får flere oplysninger. Vi modtager heller ingen nye skattekort. Du kan følge Skat's status her: https://info.skat.dk/data.aspx?oid=2437964&x=read Betalinger går igennem til tiden. Du kan altid gå til Rapporter > Betalinger > Betalinger - grupperet, hvor du kan se status på din betaling, også selvom din lønkørsel afventer at blive gennemført. We are currently still experiencing longer response times at Skat, resulting in some payrolls awaiting completion in Zenegy. We are in contact with Skat and will continue to update here as we receive more information. We are also not receiving any new tax cards. You can follow Skat's status here: https://info.skat.dk/data.aspx?oid=2437964&x=read Payments will be completed on time. You can always go to Reports > Payments > Payments - Grouped to see the status of your payments, even if the payroll run is awaiting completion.
- identified Jan 30, 2025, 07:12 AM UTC
Vi oplever stadig længere svartider hos Skat, der betyder at nogle lønkørsler afventer at blive gennemført i Zenegy. Vi er i fortsat dialog med Skat og vil fortsat opdatere løbende, som vi får flere oplysninger. Vi ser også fortsat længere leveringstid på nye skattekort. Du kan følge Skat's status her: https://info.skat.dk/data.aspx?oid=2437964&x=read Betalinger går igennem til tiden. Du kan altid gå til Rapporter > Betalinger > Betalinger - grupperet, hvor du kan se status på din betaling, også selvom din lønkørsel afventer at blive gennemført. We are currently still experiencing longer response times at Skat, resulting in some payrolls awaiting completion in Zenegy. We are in continuous contact with Skat and will continue to update here as we receive more information. We are also still seeing longer delivery times on new tax cards. You can follow Skat's status here: https://info.skat.dk/data.aspx?oid=2437964&x=read Payments will be completed on time. You can always go to Reports > Payments > Payments - Grouped to see the status of your payments, even if the payroll run is awaiting completion
- resolved Jan 30, 2025, 03:17 PM UTC
Vi modtager igen svar fra Skat. We are receiving responses from Skat again.