Zefort Outage History

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Zefort had 6 outages in the last 2 years totaling 13h 57m of downtime — averaging 0.2 incidents per month.

There were 6 Zefort outages since October 10, 2024 totaling 13h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.zefort.com

Minor October 1, 2026

Possible delays in document processing

Detected by Pingoru
Oct 01, 2026, 08:45 AM UTC
Resolved
Oct 01, 2026, 03:12 PM UTC
Duration
6h 26m
Affected: Document AI
Timeline · 4 updates
  1. identified Oct 01, 2026, 10:02 AM UTC

    Due to an ongoing outage at our cloud services provider, some accounts may experience delays in document processing. While the provider is actively working to resolve the issue, we are moving affected accounts to alternative systems.

  2. identified Oct 01, 2026, 10:56 AM UTC

    Changes are being deployed to bring alternative resources and processing paths into use. Newly submitted documents should start processing normally shortly.

  3. monitoring Oct 01, 2026, 12:26 PM UTC

    Additional capacity has been deployed, and new documents are now processing normally. Documents that may have remained queued during the outage are being processed.

  4. resolved Oct 01, 2026, 04:01 PM UTC

    All remaining queued documents have now been processed. We apologize for the disruption and any inconvenience caused.

Read the full incident report →

Major September 7, 2026

Delays in completing electronic signatures

Detected by Pingoru
Sep 07, 2026, 04:39 AM UTC
Resolved
Sep 07, 2026, 05:46 AM UTC
Duration
1h 7m
Affected: Zefort Sign
Timeline · 2 updates
  1. identified Sep 07, 2026, 04:39 AM UTC

    An ongoing issue with our signing provider is delaying the creation of final signed documents. Signers can still authenticate, review documents, and submit signatures normally. Some signing requests may remain in processing after all parties have signed. Affected final documents will be created once the provider issue is resolved. No action is required from signing request owners.

  2. resolved Sep 07, 2026, 05:46 AM UTC

    The issue with our signing provider has been resolved. Affected final signed documents are now being created automatically. We apologize for the inconvenience.

Read the full incident report →

Minor April 15, 2025

my.zefort.com unresponsive

Detected by Pingoru
Apr 15, 2025, 10:04 AM UTC
Resolved
Apr 15, 2025, 10:18 AM UTC
Duration
14m
Affected: my.zefort.com
Timeline · 3 updates
  1. identified Apr 15, 2025, 10:12 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 15, 2025, 10:16 AM UTC

    The application is back to working normally. We are monitoring the situation.

  3. resolved Apr 15, 2025, 10:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 16, 2024

Data Processing Delays - Zefort Sign and background tasks on my.zefort.com affected

Detected by Pingoru
Dec 16, 2024, 12:30 PM UTC
Resolved
Dec 16, 2024, 12:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 16, 2024, 01:51 PM UTC

    The background processing queues for my.zefort.com filled up, and the system was not able to keep up with the pace. This was due to unexpected timeouts and slowness in 3rd-party APIs some customers use for AI batch processing tasks. This affected many functionalities causing them to be unusually slow or appear to not work at all. Affected functionalities included Zefort Sign, strong authentications, and bulk actions. Additional processing capacity has been deployed, and a system update has been deployed to isolate potentially slow tasks and separate processing resources to avoid congestion.

Read the full incident report →

Major October 10, 2024

Contract search returns empty results

Detected by Pingoru
Oct 10, 2024, 09:30 AM UTC
Resolved
Oct 10, 2024, 10:15 AM UTC
Duration
45m
Affected: my.zefort.com
Timeline · 4 updates
  1. identified Oct 10, 2024, 09:00 AM UTC

    Contract searches on most Zefort accounts are currently returning empty results, due to an issue in a recently deployed code update. No data is actually lost (e.g. direct links to contracts still work), but the search function is affected. A fix is being implemented, and we expect to have a fix available shortly.

  2. identified Oct 10, 2024, 09:01 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 10, 2024, 09:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 10, 2024, 10:22 AM UTC

    Everything is working normally.

Read the full incident report →