Ytel incident

Call Quality

Minor Resolved View vendor source →

Ytel experienced a minor incident on September 9, 2025 affecting Voice Calls, lasting 12h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 05:49 PM UTC
Resolved
Sep 10, 2025, 05:51 AM UTC
Duration
12h 1m
Detected by Pingoru
Sep 09, 2025, 05:49 PM UTC

Affected components

Voice Calls

Update timeline

  1. investigating Sep 09, 2025, 05:49 PM UTC

    We are investigating reports of poor call quality

  2. investigating Sep 09, 2025, 06:15 PM UTC

    This matter remains under review with our Engineers

  3. investigating Sep 09, 2025, 06:55 PM UTC

    We continue to investigate this incident.

  4. investigating Sep 09, 2025, 07:33 PM UTC

    We continue to investigate this incident.

  5. investigating Sep 09, 2025, 09:15 PM UTC

    We continue to investigate this matter.

  6. monitoring Sep 09, 2025, 10:58 PM UTC

    We have made a network routing change which has resolved the matter seen throughout the day. We are currently in a monitoring period.

  7. resolved Sep 10, 2025, 05:51 AM UTC

    Our monitoring is complete and this incident is resolved.