Yesware Outage History

Yesware is up right now

Yesware had 13 outages in the last 2 years totaling 2546h 18m of downtime — averaging 0.5 incidents per month.

There were 13 Yesware outages since August 9, 2024 totaling 2546h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.yesware.com

Notice March 10, 2026

Custom Availability for Meeting Scheduler Not Loading

Detected by Pingoru
Mar 10, 2026, 10:41 PM UTC
Resolved
Mar 11, 2026, 11:28 AM UTC
Duration
12h 46m
Timeline · 3 updates
  1. investigating Mar 10, 2026, 10:41 PM UTC

    We are aware of an issue currently affecting users when they attempt to create Meeting Scheduler booking links from within their email inboxes, specifically when selecting the 'Custom Availability' option. The team is actively working on finding a resolution, and we will provide an update once we have more information.

  2. monitoring Mar 11, 2026, 11:26 AM UTC

    A fix has been rolled out to address the reported issue affecting users and their ability to use the 'Custom Availability' option of the Meeting Scheduler. All users should now be able to use this feature within their email inboxes as they normally would. Additionally, our engineers are reviewing the incident overall and performing adjustments to futureproof against any reoccurrences moving forward.

  3. resolved Mar 11, 2026, 11:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 20, 2025

Mac Users Experiencing Issues with Desktop Outlook Add-in

Detected by Pingoru
Nov 20, 2025, 06:31 PM UTC
Resolved
Nov 24, 2025, 11:30 AM UTC
Duration
3d 16h
Affected: Tracking
Timeline · 2 updates
  1. identified Nov 20, 2025, 06:31 PM UTC

    Our engineers are currently investigating our Outlook Add-in as we've received reports of email tracking not functioning within the desktop version of Outlook, specifically from users on Mac computers. As soon as they have any updates and/or a fix, we'll be sure to notify all impacted users. For the time being, we recommend using the web version of Outlook (https://outlook.office365.com) as this is functioning normally and should allow users to send tracked emails as they normally would. Emails sent by Mac-based users through Yesware's Campaign feature should be unaffected.

  2. resolved Nov 24, 2025, 11:30 AM UTC

    Our engineers have successfully deployed a fix, which should eliminate any previously encountered issues tracking emails sent through the desktop version of Outlook while on Mac computers. Users may need to close out and reopen the Outlook application in order for this change to take effect.

Read the full incident report →

Notice October 29, 2025

Outlook Add-in Sidebar Failing to Load

Detected by Pingoru
Oct 29, 2025, 07:15 PM UTC
Resolved
Oct 29, 2025, 08:38 PM UTC
Duration
1h 22m
Affected: Tracking
Timeline · 4 updates
  1. investigating Oct 29, 2025, 07:12 PM UTC

    At this time, Outlook-based users are experiencing issues with their Yesware Add-in failing to load its sidebar and perform other normal functions. These issues come as the result of Microsoft outages for Azure and O365 services, which impact Add-ins including but not limited to Yesware. Our engineers are reviewing backend systems to ensure everything is as needed for the sidebar to load correctly once Microsoft has corrected for the reported outages on their end.

  2. monitoring Oct 29, 2025, 07:12 PM UTC

    Microsoft has announced a fix has been deployed by their team in order to address the recent outage impacting Yesware and other services within Outlook. As the deployment progresses, Yesware users may begin to witness their sidebar functioning as expected. We will update all impacted users once we fully believe there should be no further issues accessing the Yesware Add-in within Outlook altogether.

  3. monitoring Oct 29, 2025, 07:17 PM UTC

    Microsoft has announced a fix has been deployed by their team in order to address the recent outage impacting Yesware and other services within Outlook. As the deployment progresses, Yesware users may begin to witness their sidebar functioning as expected. We will update all impacted users once we fully believe there should be no further issues accessing the Yesware Add-in within Outlook altogether.

  4. resolved Oct 29, 2025, 08:38 PM UTC

    Microsoft Outlook users should now be able to successfully access and use the Yesware Add-in without any impact to expected functionality. We can now confirm that Microsoft's latest fix in response to the Azure and O365 outages has restored the Yesware Add-in to users' inboxes. Users should close out of Outlook completely, whether it be the desktop or web-based version, in order for this fix to fully take effect.

Read the full incident report →

Notice October 23, 2025

Yesware System Update

Detected by Pingoru
Oct 23, 2025, 04:21 PM UTC
Resolved
Oct 27, 2025, 02:34 PM UTC
Duration
3d 22h
Affected: Tracking
Timeline · 2 updates
  1. monitoring Oct 23, 2025, 04:21 PM UTC

    Starting today, we will be doing work to further improve our system, which may result in sending and tracking issues within the Yesware product. We apologize for any inconvenience you may experience while we conduct these important updates. We appreciate your patience and understanding as we continue to improve your experience.

  2. resolved Oct 27, 2025, 02:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 26, 2025

Personal Tracking Report Not Displaying Recipient Engagement Events

Detected by Pingoru
Feb 26, 2025, 11:31 PM UTC
Resolved
Feb 27, 2025, 09:11 PM UTC
Duration
21h 40m
Timeline · 3 updates
  1. investigating Feb 26, 2025, 11:31 PM UTC

    We are currently experiencing an issue where recipient engagement events (email opens, link clicks, attachment opens) are failing to display on users' Personal Tracking Reports. The team is actively working on finding a resolution, and we will provide an update once we have more information.

  2. investigating Feb 26, 2025, 11:31 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 27, 2025, 09:11 PM UTC

    Users' engagement data for tracked emails should now display as expected on their Personal Tracking Reports. Emails that were tracked before and during yesterday's incident will have collected all events (email opens, link clicks, etc.) during this time as they otherwise normally would have.

Read the full incident report →

Major February 10, 2025

🚨Yesware Tracking Bar Missing in Gmail ⚠️

Detected by Pingoru
Feb 10, 2025, 03:55 AM UTC
Resolved
Feb 10, 2025, 05:45 AM UTC
Duration
1h 49m
Affected: WebsiteTrackingMail MergeSalesforce SyncCampaignsTelephonySend Later and Reminders
Timeline · 2 updates
  1. investigating Feb 10, 2025, 03:55 AM UTC

    We are currently investigating reports that the Yesware tracking bar has disappeared from Gmail, 🚫 preventing users from tracking email opens 📧, link clicks 🔗, and other engagement metrics 📊. Our team is working to resolve the issue as quickly as possible ⚙️.

  2. resolved Feb 10, 2025, 05:45 AM UTC

    🚨 Yesware Issue Resolved! 🎉 We’re happy to inform you that the issue with the Yesware tracking bar disappearing from Gmail has now been resolved! ✅ You can once again track email opens 📧, link clicks 🔗, and other engagement metrics 📊 seamlessly. Thank you for your patience while we worked to fix the issue. If you encounter any further concerns or need assistance, don’t hesitate to reach out! 🙌

Read the full incident report →

Minor February 7, 2025

Outlook Add-in Sidebar Authentication Issue

Detected by Pingoru
Feb 07, 2025, 03:09 PM UTC
Resolved
Feb 26, 2025, 11:05 PM UTC
Duration
19d 7h
Timeline · 2 updates
  1. investigating Feb 07, 2025, 03:09 PM UTC

    Our team is currently investigating a series of limited user reports pertaining to a 'login loop' where the Yesware sidebar in the Outlook Add-in fails to authenticate and sign-in properly. Affected individuals have described being continually being prompted to sign into the sidebar despite selecting an Outlook email and completing the on-screen instructions.

  2. resolved Feb 26, 2025, 11:05 PM UTC

    We have been monitoring this issue and users should no longer encounter any difficulties when attempting to authenticate with the Yesware sidebar while with Outlook.

Read the full incident report →

Notice January 8, 2025

Yesware Campaigns Failing to Launch / Deliver Scheduled Emails

Detected by Pingoru
Jan 08, 2025, 05:38 PM UTC
Resolved
Jan 21, 2025, 06:52 PM UTC
Duration
13d 1h
Affected: Campaigns
Timeline · 3 updates
  1. investigating Jan 08, 2025, 05:38 PM UTC

    We are currently experiencing an issue where newly created campaigns are failing to launch and existing campaigns are stalling on pre-established touches, rather than launching/delivering as expected. Our engineers are actively working on identifying a resolution, and we will provide an update as soon as we have more information.

  2. monitoring Jan 10, 2025, 04:49 AM UTC

    A fix has since been deployed to address the reported issue affecting campaigns from successfully launching. Users should now be able to begin campaigns as they normally would. Additionally, our engineers are reviewing the incident overall and performing adjustments to futureproof against any reoccurrences moving forward.

  3. resolved Jan 21, 2025, 06:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2024

Sales Force Updates Resulting In Delays

Detected by Pingoru
Oct 01, 2024, 04:12 PM UTC
Resolved
Oct 02, 2024, 02:26 PM UTC
Duration
22h 13m
Affected: Salesforce Sync
Timeline · 2 updates
  1. identified Oct 01, 2024, 04:12 PM UTC

    Sales Force is currently experiencing an issue due to updates they are doing which is resulting in delayed data syncs on our end which will impact Yesware workflows. We have put additional resources in place to handle the load once the issue has been resolved on their end. We do not expect to see any inconsistencies with data or further issues once this has been resolved on their end. We will continue to monitor this issue and provide an update as things progress You can find more information on their status page by going to the link below. https://status.salesforce.com/incidents/13231

  2. resolved Oct 02, 2024, 02:26 PM UTC

    The issue on Sales Force's end has been resolved and syncing is working as expected on our end.

Read the full incident report →

Minor August 29, 2024

Yesware Gmail Connection Issues

Detected by Pingoru
Aug 29, 2024, 03:22 PM UTC
Resolved
Sep 24, 2024, 03:51 PM UTC
Duration
26d
Affected: Website
Timeline · 2 updates
  1. identified Aug 29, 2024, 03:22 PM UTC

    We are currently experiencing an issue when Users attempt to connect their Gmail accounts to our Yesware Inbox platform. Our development team is currently looking into this and we will provide an update once there is more information.

  2. resolved Sep 24, 2024, 03:51 PM UTC

    We have been monitoring this issue and it has been resolved as there have been no further issues.

Read the full incident report →

Major August 9, 2024

Yesware Campaigns Not Sending

Detected by Pingoru
Aug 09, 2024, 02:28 PM UTC
Resolved
Aug 09, 2024, 04:10 PM UTC
Duration
1h 42m
Affected: Campaigns
Timeline · 3 updates
  1. identified Aug 09, 2024, 02:28 PM UTC

    We are currently experiencing an issue with Campaigns, resulting in Campaigns not sending as intended. Our development team is looking into this and will provide an update once we have more information.

  2. identified Aug 09, 2024, 04:10 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 09, 2024, 04:10 PM UTC

    The issue has been resolved and Campaigns are sending once again as expected.

Read the full incident report →