Yesware experienced a notice incident on October 29, 2025 affecting Tracking, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 07:12 PM UTC
At this time, Outlook-based users are experiencing issues with their Yesware Add-in failing to load its sidebar and perform other normal functions. These issues come as the result of Microsoft outages for Azure and O365 services, which impact Add-ins including but not limited to Yesware. Our engineers are reviewing backend systems to ensure everything is as needed for the sidebar to load correctly once Microsoft has corrected for the reported outages on their end.
- monitoring Oct 29, 2025, 07:12 PM UTC
Microsoft has announced a fix has been deployed by their team in order to address the recent outage impacting Yesware and other services within Outlook. As the deployment progresses, Yesware users may begin to witness their sidebar functioning as expected. We will update all impacted users once we fully believe there should be no further issues accessing the Yesware Add-in within Outlook altogether.
- monitoring Oct 29, 2025, 07:17 PM UTC
Microsoft has announced a fix has been deployed by their team in order to address the recent outage impacting Yesware and other services within Outlook. As the deployment progresses, Yesware users may begin to witness their sidebar functioning as expected. We will update all impacted users once we fully believe there should be no further issues accessing the Yesware Add-in within Outlook altogether.
- resolved Oct 29, 2025, 08:38 PM UTC
Microsoft Outlook users should now be able to successfully access and use the Yesware Add-in without any impact to expected functionality. We can now confirm that Microsoft's latest fix in response to the Azure and O365 outages has restored the Yesware Add-in to users' inboxes. Users should close out of Outlook completely, whether it be the desktop or web-based version, in order for this fix to fully take effect.