Yesware Outage History

Started Jul 24, 2026, 06:43 PM UTC· resolved Sep 14, 2026, 04:48 PM UTC

1. identified Jul 24, 2026, 06:43 PM UTC

   Due to recent security changes made by Salesforce, Yesware's integration with Salesforce has been temporarily disabled for certain users. A manual reauthentication should restore the sync from Yesware to Salesforce. We are recommending all users experiencing any kind of difficulties accessing Salesforce to reauthenticate on the Yesware App-Site (app.yesware.com). Once on the app-site, affected users should navigate to: Settings > Salesforce Preferences and hit "Authenticate with Salesforce" Please note: Even if this screen shows a user as already being authenticated, individuals should disconnect first and then reauthenticate Should any users continue to encounter any issues with the Salesforce integration after manually reauthenticating, we ask that they contact our Support Team ([email protected]) for further troubleshooting.

2. resolved Sep 14, 2026, 04:48 PM UTC

   This incident has been resolved.

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Started Mar 10, 2026, 10:41 PM UTC· resolved Mar 11, 2026, 11:28 AM UTC

1. investigating Mar 10, 2026, 10:41 PM UTC

   We are aware of an issue currently affecting users when they attempt to create Meeting Scheduler booking links from within their email inboxes, specifically when selecting the 'Custom Availability' option. The team is actively working on finding a resolution, and we will provide an update once we have more information.

2. monitoring Mar 11, 2026, 11:26 AM UTC

   A fix has been rolled out to address the reported issue affecting users and their ability to use the 'Custom Availability' option of the Meeting Scheduler. All users should now be able to use this feature within their email inboxes as they normally would. Additionally, our engineers are reviewing the incident overall and performing adjustments to futureproof against any reoccurrences moving forward.

3. resolved Mar 11, 2026, 11:28 AM UTC

   This incident has been resolved.

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Started Nov 20, 2025, 06:31 PM UTC· resolved Nov 24, 2025, 11:30 AM UTC

1. identified Nov 20, 2025, 06:31 PM UTC

   Our engineers are currently investigating our Outlook Add-in as we've received reports of email tracking not functioning within the desktop version of Outlook, specifically from users on Mac computers. As soon as they have any updates and/or a fix, we'll be sure to notify all impacted users. For the time being, we recommend using the web version of Outlook (https://outlook.office365.com) as this is functioning normally and should allow users to send tracked emails as they normally would. Emails sent by Mac-based users through Yesware's Campaign feature should be unaffected.

2. resolved Nov 24, 2025, 11:30 AM UTC

   Our engineers have successfully deployed a fix, which should eliminate any previously encountered issues tracking emails sent through the desktop version of Outlook while on Mac computers. Users may need to close out and reopen the Outlook application in order for this change to take effect.

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Started Oct 29, 2025, 07:12 PM UTC· resolved Oct 29, 2025, 08:38 PM UTC

1. investigating Oct 29, 2025, 07:12 PM UTC

   At this time, Outlook-based users are experiencing issues with their Yesware Add-in failing to load its sidebar and perform other normal functions. These issues come as the result of Microsoft outages for Azure and O365 services, which impact Add-ins including but not limited to Yesware. Our engineers are reviewing backend systems to ensure everything is as needed for the sidebar to load correctly once Microsoft has corrected for the reported outages on their end.

2. monitoring Oct 29, 2025, 07:12 PM UTC

   Microsoft has announced a fix has been deployed by their team in order to address the recent outage impacting Yesware and other services within Outlook. As the deployment progresses, Yesware users may begin to witness their sidebar functioning as expected. We will update all impacted users once we fully believe there should be no further issues accessing the Yesware Add-in within Outlook altogether.

3. monitoring Oct 29, 2025, 07:17 PM UTC

   Microsoft has announced a fix has been deployed by their team in order to address the recent outage impacting Yesware and other services within Outlook. As the deployment progresses, Yesware users may begin to witness their sidebar functioning as expected. We will update all impacted users once we fully believe there should be no further issues accessing the Yesware Add-in within Outlook altogether.

4. resolved Oct 29, 2025, 08:38 PM UTC

   Microsoft Outlook users should now be able to successfully access and use the Yesware Add-in without any impact to expected functionality. We can now confirm that Microsoft's latest fix in response to the Azure and O365 outages has restored the Yesware Add-in to users' inboxes. Users should close out of Outlook completely, whether it be the desktop or web-based version, in order for this fix to fully take effect.

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Started Oct 23, 2025, 04:21 PM UTC· resolved Oct 27, 2025, 02:34 PM UTC

1. monitoring Oct 23, 2025, 04:21 PM UTC

   Starting today, we will be doing work to further improve our system, which may result in sending and tracking issues within the Yesware product. We apologize for any inconvenience you may experience while we conduct these important updates. We appreciate your patience and understanding as we continue to improve your experience.

2. resolved Oct 27, 2025, 02:34 PM UTC

   This incident has been resolved.

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Started Feb 26, 2025, 11:31 PM UTC· resolved Feb 27, 2025, 09:11 PM UTC

1. investigating Feb 26, 2025, 11:31 PM UTC

   We are currently experiencing an issue where recipient engagement events (email opens, link clicks, attachment opens) are failing to display on users' Personal Tracking Reports. The team is actively working on finding a resolution, and we will provide an update once we have more information.

2. investigating Feb 26, 2025, 11:31 PM UTC

   We are continuing to investigate this issue.

3. resolved Feb 27, 2025, 09:11 PM UTC

   Users' engagement data for tracked emails should now display as expected on their Personal Tracking Reports. Emails that were tracked before and during yesterday's incident will have collected all events (email opens, link clicks, etc.) during this time as they otherwise normally would have.

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Started Feb 10, 2025, 03:55 AM UTC· resolved Feb 10, 2025, 05:45 AM UTC

1. investigating Feb 10, 2025, 03:55 AM UTC

   We are currently investigating reports that the Yesware tracking bar has disappeared from Gmail, 🚫 preventing users from tracking email opens 📧, link clicks 🔗, and other engagement metrics 📊. Our team is working to resolve the issue as quickly as possible ⚙️.

2. resolved Feb 10, 2025, 05:45 AM UTC

   🚨 Yesware Issue Resolved! 🎉 We’re happy to inform you that the issue with the Yesware tracking bar disappearing from Gmail has now been resolved! ✅ You can once again track email opens 📧, link clicks 🔗, and other engagement metrics 📊 seamlessly. Thank you for your patience while we worked to fix the issue. If you encounter any further concerns or need assistance, don’t hesitate to reach out! 🙌

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Started Feb 07, 2025, 03:09 PM UTC· resolved Feb 26, 2025, 11:05 PM UTC

1. investigating Feb 07, 2025, 03:09 PM UTC

   Our team is currently investigating a series of limited user reports pertaining to a 'login loop' where the Yesware sidebar in the Outlook Add-in fails to authenticate and sign-in properly. Affected individuals have described being continually being prompted to sign into the sidebar despite selecting an Outlook email and completing the on-screen instructions.

2. resolved Feb 26, 2025, 11:05 PM UTC

   We have been monitoring this issue and users should no longer encounter any difficulties when attempting to authenticate with the Yesware sidebar while with Outlook.

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Started Jan 08, 2025, 05:38 PM UTC· resolved Jan 21, 2025, 06:52 PM UTC

1. investigating Jan 08, 2025, 05:38 PM UTC

   We are currently experiencing an issue where newly created campaigns are failing to launch and existing campaigns are stalling on pre-established touches, rather than launching/delivering as expected. Our engineers are actively working on identifying a resolution, and we will provide an update as soon as we have more information.

2. monitoring Jan 10, 2025, 04:49 AM UTC

   A fix has since been deployed to address the reported issue affecting campaigns from successfully launching. Users should now be able to begin campaigns as they normally would. Additionally, our engineers are reviewing the incident overall and performing adjustments to futureproof against any reoccurrences moving forward.

3. resolved Jan 21, 2025, 06:52 PM UTC

   This incident has been resolved.

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Started Nov 21, 2024, 06:36 PM UTC· resolved Dec 23, 2024, 06:08 AM UTC

1. investigating Nov 21, 2024, 06:36 PM UTC

   We are currently experiencing an issue where some Outlook users are reporting a pop-up when sending emails using Yesware. Affected users are seeing the message 'Yesware is taking longer than expected', and are prompted to either 'Send Anyway' or 'Don't Send'. Upon selecting 'Send anyway', these users' emails are being sent an additional time, while selecting 'Don't send' moves emails into the users' Drafts folders. At this time, for those affected, we recommend selecting 'Don't send' when prompted by this pop-up and deleting the subsequently created draft copy. This will ensure emails are only sent once. Please note, email tracking is not impacted by this behavior and emails sent will collect engagement data as expected. Our development team is actively looking into this and we will provide an update once we have more information.

2. resolved Dec 23, 2024, 06:08 AM UTC

   After thoroughly reviewing our different backend systems, our Engineering Team found that Yesware's tracking is not triggering the witnessed pop-up message in question. Instead, this particular message is presented when there is a delay longer than 5 seconds between an Outlook user's client and Microsoft's email servers. In other words, this same message could appear for other Outlook Add-ins a user might have in their inbox under the same conditions. Microsoft themselves has documentation that provides further explanation as to the specific factors that can result in pop-up. They list that the primary contributors are: - A slow internet connection, specifically when Outlook attempts to send emails - Firewall rules that impact requests to yesware.com - No longer being signed into the Yesware Add-in For more information from Microsoft's team, please see the published article on the topic: https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/onmessagesend-onappointmentsend-events?tabs=windows With that being said, we certainly understand how this pop-up and the specific language it uses can be rather confusing, specifically when presenting users with an option to 'Send' or 'Don't Send'. Unfortunately, as to when this message appears is ultimately at the discretion of Outlook itself. For that reason, our team is recommending that should users encounter the pop-up that they allow a few additional seconds for Outlook to handle the request and deliver the email as it normally would. If, after approximately a minute or so, the pop-up does not go away on its own, we encourage users to click on the 'Don't Send' option as the email should be sent with Yesware regardless of the pop-up's appearance. Once again, we'd like to apologize for any confusion this messaging may come as. We do, however, wish to reassure users that Yesware's email tracking is not impacted by this pop-up and emails will continue to track recipient engagement as they normally have regardless of the pop-up. Any additional questions can certainly be directed towards our Support Team for further guidance.

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