Yesware experienced a minor incident on November 29, 2017, lasting 22h 29m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 29, 2017, 03:45 PM UTC
We are currently investigating reports of broken links with our Presentation Tracking feature. Updates to follow.
- identified Nov 29, 2017, 03:56 PM UTC
The issue with uploading Yesware Presentations and broken Presentation Tracking links appear to be related to a service issue with an upstream provider. Our provider is currently investigating the issue on their end. Updates to follow.
- monitoring Nov 29, 2017, 08:51 PM UTC
The issue with our upstream provider has been resolved. We'll continue to monitor our systems to ensure the Presentation Tracking feature is working properly.
- monitoring Nov 29, 2017, 10:27 PM UTC
We've received reports of ongoing issues with uploading documents using the Presentation Tracking feature. We're working with our upstream provider on a resolution.
- resolved Nov 30, 2017, 02:15 PM UTC
All components of the Presentation Tracking feature are operational.