Yesware incident

Some customers are unable to access and/or manage their Campaigns and the Todo cards on the Touchpoints sidebar

Minor Resolved View vendor source →

Yesware experienced a minor incident on January 22, 2018, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2018, 08:54 PM UTC
Resolved
Jan 22, 2018, 10:34 PM UTC
Duration
1h 39m
Detected by Pingoru
Jan 22, 2018, 08:54 PM UTC

Update timeline

  1. investigating Jan 22, 2018, 08:54 PM UTC

    We've heard reports that some customers are unable to access and/or manage their Campaigns and the Todo cards on the Touchpoints sidebar. Our team is looking into the issue with urgency. Updates to follow.

  2. resolved Jan 22, 2018, 10:34 PM UTC

    The majority of customers using Touchpoints should be back up and running now with only a few customers still affected by an ongoing problem. Our team is working on a fix which should resolve the Touchpoints issue for all users tomorrow.