Yesware incident
Calendar Sync in Yesware for Gmail not syncing to Salesforce
Yesware experienced a minor incident on June 19, 2018 affecting Salesforce Sync, lasting 22h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 19, 2018, 07:06 PM UTC
We are currently investigating an issue with our Calendar Sync feature for users on Yesware for Gmail. Trial and Enterprise users are able to access and use the Calendar Sync feature but the event will continue to show "Sync Pending". We are investigating the issue with urgency and priority. Please note that the issue is specific to our Calendar Sync feature. Other Yesware activities, such as "Message Sent", "Link Clicked", "Message Opened", are properly syncing to Salesforce.
- identified Jun 19, 2018, 09:35 PM UTC
The errors with our Calendar Sync feature appear to be related to an ongoing event registration issue with Google. Our team is working with Google to confirm the issue and determine next steps.
- identified Jun 20, 2018, 03:03 PM UTC
We have confirmed that the ongoing issue with our Calendar Sync feature on Yesware for Gmail is due to an API issue on Google's end. The Google team is actively working on fixing the issue as it affects partners who use the Google Calendar API. Updates to follow.
- resolved Jun 20, 2018, 05:09 PM UTC
The issue with our Calendar Sync feature for users on Yesware for Gmail appears to be resolved. Events created over the past 24 hours that showed "Sync Pending" should now have synced to Salesforce.