Yesware incident

Delays with Mail Merge and Campaigns

Minor Resolved View vendor source →

Yesware experienced a minor incident on August 15, 2018 affecting Campaigns, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2018, 02:50 PM UTC
Resolved
Aug 15, 2018, 06:21 PM UTC
Duration
3h 30m
Detected by Pingoru
Aug 15, 2018, 02:50 PM UTC

Affected components

Campaigns

Update timeline

  1. investigating Aug 15, 2018, 02:50 PM UTC

    We are currently investigating reports that there are delays with sending emails via Mail Merge and Campaigns. Our team is looking into the issue with urgency. Updates to follow.

  2. monitoring Aug 15, 2018, 03:47 PM UTC

    Emails scheduled via Mail Merge and Campaigns are now sending. Any delayed messages should send shortly. Our team will continue to investigate the underlying issue.

  3. resolved Aug 15, 2018, 06:21 PM UTC

    The issue with our Mail Merge and Campaigns features has been resolved. Emails scheduled to be sent via Mail Merge and Campaigns should send without significant delay.