Yesware incident

Delayed emails with the Mail Merge and Campaigns features

Minor Resolved View vendor source →

Yesware experienced a minor incident on August 17, 2018 affecting Campaigns, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2018, 01:18 PM UTC
Resolved
Aug 17, 2018, 03:44 PM UTC
Duration
2h 26m
Detected by Pingoru
Aug 17, 2018, 01:18 PM UTC

Affected components

Campaigns

Update timeline

  1. investigating Aug 17, 2018, 01:18 PM UTC

    We are investigating reports of delays with sending emails via the Mail Merge and Campaigns features. Our team is looking into this issue with urgency. Updates to follow.

  2. monitoring Aug 17, 2018, 02:30 PM UTC

    A fix has been implemented and scheduled/pending emails should start sending. We'll continue to monitor our system to ensure the Mail Merge and Campaigns features are working properly.

  3. resolved Aug 17, 2018, 03:44 PM UTC

    The Mail Merge and Campaigns features are working as expected now. We'll continue to monitor our systems.