Yesware incident
Reports of Yesware Activity Feed and Campaigns being unresponsive
Yesware experienced a major incident on September 5, 2019 affecting Tracking and Campaigns, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2019, 03:40 PM UTC
We are currently investigating reports of the Yesware Activity Feed, as well as Campaigns, being unresponsive. We will continue to post updates as they are available.
- identified Sep 05, 2019, 05:30 PM UTC
The cause of the issue has been identified and fixed, and systems are currently catching-up. Impacted users will start to see their Campaigns sending, and messages sent with Tracking during the outage will start seeing engagement again. Note that no activity or data was lost during the downtime.
- resolved Sep 05, 2019, 07:40 PM UTC
All systems are now functioning as normal. Once again, note that no activity or data was lost during the downtime. If there are any questions or concerns, please do not hesitate to reach out to [email protected]. Otherwise note that this issue is resolved. Yesware apologizes for the inconvenience this may have caused any users today.