Yesware incident

Yesware Outage - June 12, 2020

Critical Resolved View vendor source →

Yesware experienced a critical incident on June 12, 2020 affecting Website and Tracking and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2020, 06:59 PM UTC
Resolved
Jun 12, 2020, 07:59 PM UTC
Duration
1h
Detected by Pingoru
Jun 12, 2020, 06:59 PM UTC

Affected components

WebsiteTrackingMail MergeSalesforce SyncCampaignsTelephonySend Later and Reminders

Update timeline

  1. investigating Jun 12, 2020, 06:59 PM UTC

    We are investigating reports of Yesware being down for some users. Updates will be provided as they come available and this is being treated with the highest of urgency. If there are any questions, please do not hesitate to reach out at [email protected].

  2. monitoring Jun 12, 2020, 07:14 PM UTC

    The issue has been identified and a fix deployed- most users have recovered and those who have not should soon. We will continue to monitor and please don't hesitate to reach out to [email protected] if there are any questions.

  3. resolved Jun 12, 2020, 07:59 PM UTC

    Yesware can confirm that all users are now fully operational. We apologize for any inconvenience this caused.