Yesware experienced a critical incident on October 8, 2020 affecting Website and Tracking and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2020, 02:29 PM UTC
Many Yesware GMail users are reporting that they are receiving an error that Yesware is unable to connect to their inbox. Yesware is currently investigating with the highest priority and updates will be provided as they become available.
- monitoring Oct 08, 2020, 02:39 PM UTC
Yesware has identified and resolved the issue some GMail users were experiencing where Yesware could not connect to their inbox. If you continue to receive that error, please take the steps below which should resolve. **For Chrome** 1) Open a new tab and enter chrome://extensions into the address bar. 2) Find Yesware on the list and click the trash can next to it. 3) Refresh Gmail. 4) Visit www.yesware.com/install to reinstall for Gmail. If there are any questions and/or we may be of assistance in completing the steps above, please do not hesitate to reach out to us at [email protected]. We apologize for the inconvenience.
- resolved Oct 08, 2020, 03:48 PM UTC
The issue where some GMail users were receiving an error that Yesware could not connect to their inbox has been resolved. If you continue to receive that error, please take the steps below and do not hesitate to reach out to us at [email protected] if there are any questions. **In Chrome** 1) Open a new tab and enter chrome://extensions into the address bar. 2) Find Yesware on the list and click the trash can next to it. 3) Refresh Gmail. 4) Visit www.yesware.com/install to reinstall for Gmail.