Yesware experienced a notice incident on January 7, 2021 affecting Website, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 07, 2021, 05:39 PM UTC
We are currently investigating reports of an issue where some Gmail users are being logged-out and are unable to log-in to Yesware. This issue is being treated with the highest priority and updates will follow. We apologize for the inconvenience and ask that you not hesitate to reach out to [email protected] with any questions or concerns.
- investigating Jan 07, 2021, 05:49 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 07, 2021, 09:02 PM UTC
A fix has been implemented, and we are monitoring to ensure the issue is fully resolved. A quick refresh should allow users to re-authenticate with Yesware successfully. In the meantime, if there are any issues and/or questions please do not hesitate to reach out to [email protected].
- resolved Jan 08, 2021, 06:20 PM UTC
The issue where some GMail users were being logged-out and were unable to log back in has been resolved. If users experienced this issue they should now be able to refresh and log-in to Yesware. The issue was caused by an issue with the GMail <> Yesware integration, and both parties have made the necessary updates to both fix and avoid the issue in the future. We apologize for the inconvenience this issue may have caused. Please do not hesitate to reach out to us at [email protected] if there are any questions and/or if there is anything we may do to assist.