Yesware incident
Issues with Meeting Scheduler, Templates, and Salesforce features in Gmail.
Yesware experienced a major incident on January 18, 2022 affecting Tracking and Salesforce Sync, lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 18, 2022, 12:47 AM UTC
We are currently experiencing issues with our Meeting Scheduler, Templates, and Salesforce features in Gmail. Our team implemented a fix with extension 22.1.17 which is pending approval from Google. We will post an update as soon as it's available. If you have any questions, please email [email protected]. We apologize for the inconvenience.
- identified Jan 19, 2022, 02:23 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 19, 2022, 02:28 PM UTC
We have confirmed that Google has approved our updated extension and updating to extension 22.1.17 will fix the issues that were happening earlier this week. If you close/reopen Chrome, you should be on the up-to-date extension. If you’re still experiencing issues after restarting, you should be able to reinstall Yesware using the steps below. Open a new tab and enter chrome://extensions into the address bar Find Yesware on the list and click “Remove” Refresh Gmail. Visit www.yesware.com/install to re-install for Gmail If you run into any issues with those steps, please reply back to be connected with our support team. We apologize for the inconvenience this issue caused. Thank you,