Yesware incident

Reports of Campaigns automated emails failing with "AUTO-EMAIL ERROR: UNSPECIFIED ERROR"

Major Resolved View vendor source →

Yesware experienced a major incident on November 18, 2022 affecting Campaigns, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2022, 02:36 PM UTC
Resolved
Nov 18, 2022, 04:22 PM UTC
Duration
1h 45m
Detected by Pingoru
Nov 18, 2022, 02:36 PM UTC

Affected components

Campaigns

Update timeline

  1. investigating Nov 18, 2022, 02:36 PM UTC

    We are currently investigating this issue and will provide an update as soon as it's available.

  2. resolved Nov 18, 2022, 04:22 PM UTC

    Our team has pushed out a fix to the recent Campaigns issue. New recipients added as of 9:45am ET should go through without problem. If you are seeing the error message on your Recipients tab, clicking "Try Again" at the top of the page should change the recipients to Active and then they will send.