Yesware incident

Reports of Gmail compose window buttons not working correctly

Major Resolved View vendor source →

Yesware experienced a major incident on March 6, 2023 affecting Tracking and Salesforce Sync and 1 more component, lasting 17h 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2023, 09:03 PM UTC
Resolved
Mar 07, 2023, 02:44 PM UTC
Duration
17h 40m
Detected by Pingoru
Mar 06, 2023, 09:03 PM UTC

Affected components

TrackingSalesforce SyncCampaignsSend Later and Reminders

Update timeline

  1. identified Mar 06, 2023, 09:03 PM UTC

    We have identified an issue with Yesware buttons within the Gmail compose window. We have submitted a fix to Google and it is currently pending approval. We will continue to provide updates as available. For more information and workarounds please reach out to [email protected].

  2. resolved Mar 07, 2023, 02:44 PM UTC

    Google has pushed out our update, resolving the issue with the compose window. To update, head to chrome://extensions, toggle to Developer Mode on the top right, and click update. From there, refresh Gmail. If the issue persists, please reach out to [email protected]