Yesware incident
Yesware buttons missing in Gmail for some customers
Yesware experienced a critical incident on October 18, 2023 affecting Tracking and Salesforce Sync and 1 more component, lasting 23h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2023, 01:28 PM UTC
We are receiving reports of Yesware buttons missing in Gmail for a number of customers, related to recent Google updates. Our team is investigating this issue and we will post updates as they are available. app.yesware.com is still functioning as expected.
- identified Oct 18, 2023, 03:24 PM UTC
Our engineering team has identified the code that needs to be updated and we are currently running testing in order to submit to Google for approval. We will provide an update once this is submitted to Google for approval.
- identified Oct 18, 2023, 07:29 PM UTC
The updated Yesware extension has been submitted to Google and is pending Google review. We will update once the extension has been approved.
- resolved Oct 19, 2023, 12:58 PM UTC
The extension has been approved by Google and a refresh of Gmail should bring back the Yesware toolbar. If the refresh doesn't work, head to chrome://extensions and click the Update version. If the problem continues to persist, please email [email protected] and we can assist.