Yello experienced a minor incident on August 25, 2020 affecting Yello Enterprise Production - US and Yello Enterprise Production - EU and 1 more component, lasting 6h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2020, 03:29 PM UTC
All Event and Scheduling fields are returning blank values when included in an email that also includes a candidate dynamic field or the "Event iCal" keyword. Yello engineers are investigating. We will provide an update as soon as possible.
- identified Aug 25, 2020, 05:19 PM UTC
Yello engineers have identified a fix for this issue and are currently testing before releasing it to production and UAT sites. We will provide an update as soon as one is available.
- identified Aug 25, 2020, 08:17 PM UTC
A fix for this issue is currently being deployed to production sites. We will provide another update as soon as one is available.
- identified Aug 25, 2020, 08:32 PM UTC
We have confirmed the issue is resolved on EU sites. US Deployment will begin soon after additional testing. We will provide another update as soon as possible.
- resolved Aug 25, 2020, 10:18 PM UTC
A fix has been deployed to US sites and we have confirmed this issue has been resolved. All fields are working as expected.