Yello experienced a major incident on September 21, 2020 affecting Yello Enterprise Production - US and Yello Enterprise Production - EU, lasting 4h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 21, 2020, 08:22 PM UTC
Dynamic candidate keywords are not populating in emails. When emailing a candidate and including customized candidate keywords, those keywords pull through blank. We have a fix identified and are working quickly to test and release. We recommend holding off sending candidate emails for the time being if possible.
- identified Sep 21, 2020, 08:55 PM UTC
We are deploying a fix to UAT to verify it will resolve this issue. Once the fix has passed verification in UAT, we will proceed with deploying the fix to Production.
- identified Sep 21, 2020, 10:00 PM UTC
The fixed has been deployed to UAT and has been verified. We are now deploying to Production. We will provide an update as soon as the fix is in Production and has been verified.
- identified Sep 21, 2020, 11:48 PM UTC
A fix has been deployed to US sites and confirmed. We are currently deploying to EU sites. We will provide an update as soon as we've confirmed this issue is resolved in EU sites.
- resolved Sep 22, 2020, 12:46 AM UTC
A fix for this issue has been deployed to EU and has been verified. Yello is now working as expected in all regions.