Yello experienced a critical incident on September 23, 2020 affecting Yello Enterprise Production - US and Yello Enterprise Production - EU, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2020, 05:38 PM UTC
Yello Enterprise is currently down. Users trying to access any Yello Enterprise tools, including video interviews, will experience loading wheels and timeouts. Our devs are currently investigating. We will follow up as soon as more information is available.
- monitoring Sep 23, 2020, 05:45 PM UTC
The issue has been resolved and users should be able to log into Yello Enterprise and all YE tools. However slow load times may persist for a short time. We are continuing to monitor the issue and will follow up as soon as we have another update.
- resolved Sep 23, 2020, 06:21 PM UTC
We have confirmed this is resolved and no more timeouts will occur. This incident is now closed.