Yello incident

Yello Enterprise Email Outage

Critical Resolved View vendor source →

Yello experienced a critical incident on October 22, 2020 affecting Yello Enterprise Production - US and Yello Enterprise Production - EU and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2020, 01:34 PM UTC
Resolved
Oct 22, 2020, 03:40 PM UTC
Duration
2h 5m
Detected by Pingoru
Oct 22, 2020, 01:34 PM UTC

Affected components

Yello Enterprise Production - USYello Enterprise Production - EUYello Enterprise UAT

Update timeline

  1. identified Oct 22, 2020, 01:34 PM UTC

    We are currently experiencing an outage with Yello's email provider. Emails being sent from Yello Enterprise are not being received. We are working with our provider now to restore service. An update will be provided as soon as we have more information.

  2. monitoring Oct 22, 2020, 03:22 PM UTC

    The issue with our email provider has resolved this issue. There may still be a delay as the as previously queued email are processed. We will continue to monitor and provide a follow up as soon as this issue confirmed resolved.

  3. resolved Oct 22, 2020, 03:40 PM UTC

    We have confirmed email functionality has been restored. Queued emails are sending now. New emails are sending as expected.