Yello experienced a minor incident on January 7, 2021 affecting Yello Enterprise Production - US and Yello Enterprise Production - EU, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jan 07, 2021, 03:46 PM UTC
Yello’s SFTP server was down this morning between 4:30 - 9:00cst. During this time integrations sent using this server were not received. The issue has been addressed and the server is operational. Any files scheduled to be exported from Yello during this time will automatically be resent. Any files scheduled to be imported into Yello during this time MAY need to be resent by your team. If your team has already automated this process, then no further action will be required. If your team does not validate receipt of files when building subsequent files, a catch-up file for that time period may be necessary. If you would like to confirm the status of a file or have any questions, please reach out to our support team at [email protected]