Yello incident

Emails automatically sending when ‘CC’ or ‘BCC’ is selected

Minor Resolved View vendor source →

Yello experienced a minor incident on April 5, 2021 affecting Yello Enterprise Production - US and Yello Enterprise Production - EU and 1 more component, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2021, 10:54 PM UTC
Resolved
Apr 06, 2021, 02:46 AM UTC
Duration
3h 52m
Detected by Pingoru
Apr 05, 2021, 10:54 PM UTC

Affected components

Yello Enterprise Production - USYello Enterprise Production - EUYello Enterprise UAT

Update timeline

  1. identified Apr 05, 2021, 10:54 PM UTC

    When sending an email through Yello, and a user selects ‘CC’ or ‘BCC’, the email will automatically send. This behavior is occurring if all required fields are populated when a user selects 'CC' or 'BCC'. Our team is working to resolve.

  2. identified Apr 05, 2021, 11:58 PM UTC

    The root cause has been determined and a fix has been developed. We will continue to provide updates as they are available.

  3. identified Apr 06, 2021, 12:29 AM UTC

    A fix is being deployed to Production environments. We will provide an update as soon as one is available.

  4. identified Apr 06, 2021, 02:12 AM UTC

    A fix has been deployed to EU Production environments. We are now deploying to US Production environments.

  5. resolved Apr 06, 2021, 02:46 AM UTC

    A fix has been deployed to US Production environments. This issue has been resolved. If you continue to experience any issues in Yello please contact Yello Support at [email protected].