Yello incident

Users unable to access Yello Enterprise and Yello Pro

Major Resolved View vendor source →

Yello experienced a major incident on September 23, 2021 affecting Yello Enterprise Production - US and Yello Pro, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2021, 04:12 PM UTC
Resolved
Sep 23, 2021, 07:21 PM UTC
Duration
3h 8m
Detected by Pingoru
Sep 23, 2021, 04:12 PM UTC

Affected components

Yello Enterprise Production - USYello Pro

Update timeline

  1. investigating Sep 23, 2021, 04:12 PM UTC

    Some users were briefly unable to access Yello Enterprise and Yello Pro this morning. Our engineers are still working to understand why this occurred but service has been restored.

  2. resolved Sep 23, 2021, 07:21 PM UTC

    While service was restored this morning, this incident is now resolved. Our engineers determined that the issue occurred due to slow response times and released a fix this afternoon that will reduce the impact moving forward.