Yello incident

Collect forms not loading

Minor Resolved View vendor source →

Yello experienced a minor incident on September 25, 2021 affecting Yello Enterprise Production - US and Yello Enterprise Production - EU, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2021, 04:01 PM UTC
Resolved
Sep 25, 2021, 04:39 PM UTC
Duration
37m
Detected by Pingoru
Sep 25, 2021, 04:01 PM UTC

Affected components

Yello Enterprise Production - USYello Enterprise Production - EU

Update timeline

  1. identified Sep 25, 2021, 04:01 PM UTC

    Collect forms are not loading. Users receive a 502 error when trying to access a collect form. Our engineers have identified the root of the issue and are working on a fix

  2. resolved Sep 25, 2021, 04:39 PM UTC

    This incident has been resolved. Our engineers fixed the issue that was causing the error. Collect forms are now functioning as expected.