Yello incident

"504 Gateway Timeout" error when loading requisition profiles

Yello experienced a minor incident on November 17, 2021 affecting Yello Enterprise Production - US, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started: Nov 17, 2021, 03:40 PM UTC
Resolved: Nov 17, 2021, 07:15 PM UTC
Duration: 3h 34m
Detected by Pingoru: Nov 17, 2021, 03:40 PM UTC

Affected components

Yello Enterprise Production - US

Update timeline

monitoring Nov 17, 2021, 03:40 PM UTC

Users were receiving a "504 Gateway Timeout" error when trying to access requisition profiles in Yello Enterprise as a result of high response times. Our engineers were able to resolve the response time issue so requisition profiles are now loading as expected, and the error is no longer appearing. We are continuing to monitor to ensure the issue is resolved.
resolved Nov 17, 2021, 07:15 PM UTC

We are closing this incident, as performance has remained stable.