Yello experienced a minor incident on May 3, 2022 affecting Yello Enterprise Production - US and Yello Pro, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 03, 2022, 03:53 PM UTC
We are aware of an issue impacting clients that use Single Sign On (SSO) to access Yello. This is our highest priority and we are working to resolve it as quickly as possible. Manually logging in with username and password still works as expected, if your company's security policy allows. If you need assistance logging in manually, please reach out to [email protected].
- resolved May 03, 2022, 05:00 PM UTC
We have identified a recent upgrade that caused this issue with Single Sign On (SSO). We have successfully reverted the upgrade and have confirmed that has resolved the issue. We thank you for your patience as we worked to resolve the issue. UPDATE [12:50PM CDT]: Upon reverting the upgrade to address the earlier issue of trouble accessing Yello via Single Sign On (SSO), we became aware that there is a need for users to clear their web browser’s cache before manually logging in with their username and password. We apologize for the inconvenience.