Yello incident
Trouble accessing Yello Enterprise sites in Production-US environment
Yello experienced a major incident on March 27, 2023 affecting Yello Enterprise Production - US, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2023, 07:50 PM UTC
We are aware of issues accessing Yello Enterprise sites that are hosted in our Production-US environment. We are actively working to identify the root cause of the issue and will post updates as we have them.
- investigating Mar 27, 2023, 07:52 PM UTC
We are continuing to investigate this issue.
- investigating Mar 27, 2023, 07:54 PM UTC
The title of this incident has been corrected to reflect the situation. Please note that Yello Enterprise sites in our EU and Gov environments are unaffected. Yello Sourcing (formerly WayUp) is also unaffected.
- resolved Mar 27, 2023, 08:41 PM UTC
The access issues corresponded with an update to our authentication service. We have rolled back that update and all Yello Enterprise sites should now be accessible again. We apologize for the inconvenience and are continuing to monitor the situation.