Yello experienced a minor incident on November 3, 2023 affecting Yello Enterprise Production - US, lasting 5h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 03, 2023, 04:06 PM UTC
Our monitoring has alerted us of some slow response times on the US servers of our Yello Enterprise Production environment. This indicates that users may be experiencing slow page load times and/or page timeouts, though we are not observing that in our testing. The team is currently monitoring and investigating.
- identified Nov 03, 2023, 07:03 PM UTC
The team believes they have identified the root cause and are in the process of deploying a fix to address it. We will provide another update once the fix is deployed and we have verified site performance.
- resolved Nov 03, 2023, 09:51 PM UTC
Response times have returned to expected levels. We will continue to monitor, but this incident is now resolved.