Yello incident

Yello Enterprise (US) delay in processing ATS integration files

Yello experienced a notice incident on December 9, 2024 affecting Yello Enterprise Production - US, lasting 21h 59m. The incident has been resolved; the full update timeline is below.

Started: Dec 09, 2024, 04:56 PM UTC
Resolved: Dec 10, 2024, 02:55 PM UTC
Duration: 21h 59m
Detected by Pingoru: Dec 09, 2024, 04:56 PM UTC

Affected components

Yello Enterprise Production - US

Update timeline

monitoring Dec 09, 2024, 04:56 PM UTC

There was an issue with the scheduler that handles processing background jobs (such as ATS integration imports and exports, calendar syncs, etc) for Yello Enterprise (US) this weekend. No files or data have been lost, but there is a delay in file processing. We expect all of the background jobs to be caught up in the next 24 hours. We have added additional monitoring to detect this scenario going forward. Thank you for your patience. Note that Yello Enterprise (EU), Yello Government Recruiting Solutions, and Yello Sourcing have not been impacted by this.
resolved Dec 10, 2024, 02:55 PM UTC

All background jobs have caught up and the scheduler is processing new jobs as expected.