yasoon incident

App not active in Jira Cloud for some customers

Major Resolved View vendor source →

yasoon experienced a major incident on October 14, 2022, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2022, 09:04 AM UTC
Resolved
Oct 14, 2022, 10:09 AM UTC
Duration
1h 5m
Detected by Pingoru
Oct 14, 2022, 09:04 AM UTC

Update timeline

  1. identified Oct 14, 2022, 09:04 AM UTC

    We are currently working on a fix that all the apps are not active in Jira Cloud (except Teams).

  2. identified Oct 14, 2022, 09:32 AM UTC

    We are still working on a fix - as a manual workaround you can go to the admin settings and activate the app features manually

  3. monitoring Oct 14, 2022, 10:07 AM UTC

    We have implemented a fix and it should be working again for all customers.

  4. monitoring Oct 14, 2022, 10:07 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 14, 2022, 10:09 AM UTC

    This incident has been resolved.