Yardi experienced a major incident on May 6, 2026 affecting API and ChatIQ and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
APIChatIQCall CenterChat IQUKConversationsILSMarketing & Property WebsitesOnline LeasingResident Services
Update timeline
- investigating May 06, 2026, 12:25 AM UTC
We are currently investigating this issue.
- investigating May 06, 2026, 12:27 AM UTC
We are continuing to investigate this issue.
- investigating May 06, 2026, 12:30 AM UTC
We are continuing to investigate this issue.
- investigating May 06, 2026, 12:31 AM UTC
We are continuing to investigate this issue.
- investigating May 06, 2026, 12:35 AM UTC
We are continuing to investigate this issue.
- investigating May 06, 2026, 12:35 AM UTC
We are continuing to investigate this issue.
- investigating May 06, 2026, 12:36 AM UTC
We are continuing to investigate this issue.
- investigating May 06, 2026, 12:37 AM UTC
We are continuing to investigate this issue.
- investigating May 06, 2026, 12:38 AM UTC
We are continuing to investigate this issue.
- investigating May 06, 2026, 12:41 AM UTC
We are continuing to investigate this issue.
- investigating May 06, 2026, 12:42 AM UTC
We are continuing to investigate this issue.
- investigating May 06, 2026, 12:59 AM UTC
We are continuing to investigate this issue.
- resolved May 06, 2026, 01:09 AM UTC
This incident has been resolved.