XTIUM experienced a critical incident on September 4, 2025 affecting OBT - Receptionist application and OBT - Callcenter application, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2025, 06:06 AM UTC
We are currently aware of an issue preventing users from logging in to the Callcenter and Receptionist applications. After entering your credentials, a loading icon appears, but the page then returns to the login screen. We are investigating this issue with high priority. We will provide an update as soon as possible. https://callcenter.voip.evolveip.eu/callcenter/ https://receptionist.voip.evolveip.eu/receptionist/
- monitoring Sep 04, 2025, 06:52 AM UTC
A fix has been implemented, and we are monitoring the results. Please retry logging in on your portal. If the issue persists, please contact our XTIUM Support team.
- resolved Sep 04, 2025, 08:34 AM UTC
The login issue has been fully resolved. We have completed monitoring and confirmed that all systems are operating normally. Affected customers have validated that services are functioning as expected. Thank you for your patience while we worked to restore full functionality.